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*Succulents vary in shape and sizes. Photos are for illustration purpose only.

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Delivery & Collection

How will my order reach me?

You can choose to either self-collect your order or have it delivered to you.

Self-Collection (Suspended till further notice)
Address
MyVillage at Serangoon Gardens
1 Maju Ave
Singapore 556679

Note: Collection is by appointment only. The Orijean only operates online at www.theorijean.com; the venue stated above is only a collection point.

Collection Timings
Refer to the self-collection schedule under the Delivery and Self-Collection section of this FAQ.

Delivery
Plant terrarium orders will be delivered by our in-house courier services. You will be able to select the delivery dates at the checkout page. The Orijean will not be liable for any delays in delivery caused by the provision of incorrect delivery information by the Customer (for instance but not limited to where the postal code does not tally with provided address). Additional re-delivery charges will apply in such cases.

Can my order be delivered on specific dates or timings?

1) Orders With Plant Terrariums
Plant terrarium & bouquet orders will be delivered by our in-house courier services. You will be able to select the delivery dates on the checkout page.

In-house Delivery Schedules
Day/Time: Monday, Tuesday, Thursday, Saturday, Sunday (10am – 6.00pm)

2) Orders Without Plant Terrariums (i.e. plant supplies only)
Orders without live plants will be delivered via local courier services and you will not be able to select your preferred delivery dates. Your order will be delivered within 5 -7 working days from the date of your purchase.

Is there a lead time for orders?

There is a lead time of 3 working days for all orders.

For orders required with less than 3 working days, an urgent processing fee of $25/order is applicable, subject to availability. Do speak to our customer service officers via our Live Chat system for further assistance.

Frequently Asked Questions

What's included in the my bouquet

All plant terrarium & bouquet series come with their plants matched and potted by our lead artist. The delivery fee, customisation and urgent processing fees are charged separately. If you wish to purchase the planters and plants separately, or looking for a D.I.Y kit, you can check out our products under the ‘Supplies’ section.

Do I get to choose what goes into my terrarium?

The design of the terrariums are unique and crafted according to the plants available for the day. With varying plant sizes and shapes, our terrarium artist will mix and match the best choices for your terrariums. As such, it is not possible to choose specific plants when ordering. You may however indicate the types of plants or decorative items you prefer under the ‘Remarks (if any)’ field and we will try our best to meet your request.

How many plants will there be in my terrarium?

The number of plants varies according to the size of the terrarium and the chosen style. A rough guide is as follows:

Large : 3-4
Medium: 2-3
Small: 1-2

Can I customise my bouquet?

At The Orijean, each of our terrariums & bouqeut is unique in its own way as they are made to order with a minimalistic design concept. We will only provide minimal customisation e.g. colour of stones preferred/request for a space to place figurines or wedding rings. This can be done by leaving a remark under the “Additional Options ” section when making your purchase. Please consult our customer service personnel on our live chat system found on the bottom right of the screen prior to sending in your order.

Am I able to do a pre-order?

All our products are made to order. Pre-orders are only available during promotions or on request (seek assistance from our customer service officers).

How do I care for my bouquet?

We emphasize sustainable gifting; in our bouquet series, the succulent planters can be removed from the packaging and taken care of like terrariums. Check out our plant care guide [here].