FREQUENTLY ASKED QUESTIONS
- Visit your preferred product page from the menu (sign with 3 lines on the top left of page)
- Select options (i.e. shape, sizes, style)
- Add product to cart
- Proceed to checkout and select delivery date (only applicable for terrarium series)
- Make payment via the online payment gateway. Upon successful payment, your order will be processed.
You will be able to select the delivery dates on the checkout page
Orders Without Plant Terrariums (i.e. plant supplies only)
Orders without live plants will be delivered within 3 -5 working days from the date of your purchase confirmation.
However, if you do need an order urgently, we are able to expedite it for you. Simply top up $20 for express processing and receive your terrarium promptly.
- Check if the code is still within its validity period.
- If the code is valid but you are unable to apply it, please email us at email@example.com. We will get in touch with you as soon as possible!
Large : 3-4
Delivery & Collection
For orders required with less than 3 working days, an urgent processing fee of $25/order is applicable, subject to availability. Do speak to our customer service officers via our Live Chat system for further assistance.
Self-Collection (Suspended till further notice)
MyVillage at Serangoon Gardens
1 Maju Ave
Note: Collection is by appointment only. The Orijean only operates online at www.theorijean.com; the venue stated above is only a collection point.
Refer to the self-collection schedule under the Delivery and Self-Collection section of this FAQ.
Plant terrarium orders will be delivered by our in-house courier services. You will be able to select the delivery dates at the checkout page. The Orijean will not be liable for any delays in delivery caused by the provision of incorrect delivery information by the Customer (for instance but not limited to where the postal code does not tally with provided address). Additional re-delivery charges will apply in such cases.
Plant terrarium orders will be delivered by our in-house courier services. You will be able to select the delivery dates on the checkout page.
In-house Delivery Schedules
Day/Time: Monday, Tuesday, Thursday, Saturday, Sunday (10am – 6.00pm)
2) Orders Without Plant Terrariums (i.e. plant supplies only)
Orders without live plants will be delivered via local courier services and you will not be able to select your preferred delivery dates. Your order will be delivered within 5 -7 working days from the date of your purchase.
Simply enter your preferred delivery address and select your preferred delivery date (if applicable) and the delivery fees will be reflected on the checkout page.
Zone A – $8
Zone B – $18
Zone C – $22
One-Time Delivery & No Answer
All delivery fees are based on a one-time delivery. In the event of a failure to receive the product by the recipient, your order will be returned back to us. Kindly arrange for re-delivery with charges applicable.
myVillage at Serangoon Gardens
1 Maju Ave
Notes: Collection is by appointment only. The Orijean operates solely online at theorijean.com; the venue above is only a collection point.
Wed (8pm – 8.30pm) Fri (12.00pm – 12.30pm) Sun (1.00pm – 1.15pm)
Payments / Returns
Make full payment (within 24hrs) for the amount payable directly into our bank account via Fast and Secure Transfers (FAST) or PayNow:
The Orijean Pte Ltd – OCBC Bank
Entity UEN: 201708321Z
– Use your Order ID as the payment reference
– Your order will be cancelled if payment is not made in full within 24hrs from the time of the order
Once done, please drop us a message via our Facebook Live Chat to notify us of your payment and provide us with the fund transfer transaction number.
You will receive a confirmation email (within 24hrs) upon completion of payment. If you face any difficulties, please email us with your order number at firstname.lastname@example.org. We will get in touch with you as soon as possible!
Every additional accompanying person will be required to sign up as a participant.
In the event of violation by any of the participants for the above instance, The Orijean reserve the right to deny him/her from joining the workshop.
You can transfer your your workshop booking if desired. Attendance will be taken based on the unique serial/invoice number.
Medium: 3-4 /pax
Please drop us a message via our live chat or email us at email@example.com to check on the rates and availability.
Terms of Services